A new law has been passed in New South Wales to improve workplace safety in the digital age.
The law requires all work instructions to meet workplace safety standards, whether they are given by a person or through artificial intelligence (AI), algorithms, or digital platforms.
The new rules are expected to benefit many gig economy workers, including food delivery drivers, warehouse workers, and home care workers who receive work through mobile apps and online systems.
Digital work systems are becoming more common across NSW as businesses use technology to improve productivity and efficiency. The new law aims to support innovation while ensuring workers remain protected.
The legislation follows concerns raised over recent years about digital systems that may encourage unsafe work practices. Reports have included workers being penalized for taking breaks, choosing safer delivery routes, or spending more time providing care to clients.
The need for stronger protections is highlighted by more than 366 reported incidents involving gig food delivery riders in NSW, including seven fatalities.
Before enforcement begins, industry guidelines will be developed through consultation with businesses and worker representatives. These guidelines will explain the rights and responsibilities of both employers and workers. Separate guidance will also be prepared for the food delivery industry.
The government and SafeWork NSW will also provide funding to help businesses and workers understand and follow the new requirements.
The legislation also extends existing workplace health and safety inspection rules to include digital work systems, while keeping current protections for privacy, data security, and the proper use of inspection powers.
The new law aims to ensure that workplace safety standards continue to protect workers as technology plays a larger role in the way work is managed.