Starting this month, holders of the Digital Photo Card in New South Wales will gain access to an upgraded digital identity document as part of a pilot program aimed at improving security and privacy in digital transactions.
The pilot, launched at three Service NSW centres in Auburn, Blacktown, and Parramatta, offers a more secure and convenient way for individuals to prove their identity and age. Unlike the existing digital copy stored in the Service NSW app, the upgraded card uses a digital ‘handshake’ and QR code technology to share only the necessary information without handing over the physical document or phone.
This upgrade represents Australia’s first government-issued photo credential built to international security standards, making identity theft and misuse much harder. The new system allows users to selectively disclose information—such as simply confirming they are over 18—without revealing unnecessary personal details.
During the pilot, customers will present their upgraded Digital Photo Card at participating Service NSW counters where staff will verify the credential in real time. This testing phase will inform future expansions of the Digital ID and Wallet program, which plans to include other credentials such as driver licences, trade qualifications, and working-with-children checks.
The upgrade process for existing Digital Photo Card holders is voluntary and takes just minutes. Broader adoption of Digital IDs across government and private sectors is anticipated following further legislative developments and consultations planned for later in 2025.